Strategic Account Manager | Data Center Solutions

WESCO • Grand Rapids, MI • 21h ago

As a Strategic Account Manager, you will maintain client relationships with key target accounts, in the Great Lakes Region, that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.

Responsibilities:

Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts.

Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.

Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.

Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.

Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.

Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.

Participates in solution development efforts that best address customer needs.

Engages supplier sales resources to enlist their support and create solutions.

Qualifications:

Relocation assistance available

High School Degree or Equivalent required; Bachelor's Degree preferred

5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management

History of success maintaining and developing key relationships

Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources

Ability to understand where potential exists in assigned accounts and can recognize and create opportunities

Excellent communication and interpersonal skills with an aptitude for building strong client relationships

Strong negotiation and problem-solving skills

Proficiency with CRM software and Microsoft Office

Self-starter and able to work efficiently under pressure

Experience in executing in a matrix organization managing multiple stakeholders and projects

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